Customer Service Information

Ordering Information

• We only accept orders shipped to the United States and Canada. NO INTERNATIONAL ORDERS!
• Secure online ordering 24/7 by credit card. We also accept orders by phone, e-mail, and fax. Phone support hours are Monday-Friday from 9 am to 6 pm CENTRAL time.
• Online orders receive an automatic e-mail confirmation. If you do not receive an order confirmation, you have entered a bad e-mail address or your order was not completed properly.
• Most orders are processed and shipped within 2-3 business days.
• Please allow up to 7 business days for your order to be processed, shipped, and delivered to the continental US. This will depend on the item(s) ordered, shipping destination, and the time of year. Please allow extra time for orders to Alaska, Hawaii, Canada, Puerto Rico, V.I., APO, FPO addresses. Some custom cutting mat orders may require extra time.
• Expedited Shipping – Overnight, 2nd Day, or 3-Day shipping available for additional charge. Please E-MAIL or call for shipping quote. Expedited orders must be received before NOON Central time to ship same day. Orders placed after NOON Central time will not ship until the following business day.
• Canadian Orders – Most Canadian orders are subject to Canadian customs, duties, taxes. We prepay these fees up front on most items (except some large and custom cutting mats.) These charges will be added to your order. We are not responsible for any Canadian brokerage fees or customs delays.

Payment Options

• CREDIT CARDS: We accept MasterCard, Visa, American Express, Discover. NOTE! We cannot accept credit cards that bill outside of the United States or Canada. We do not process international orders at this time.
• DEBIT CARDS: If you use a debit card online, your account will be authorized for the amount of the order. This is not a charge, but may appear as a charge on your account. We do not charge cards until the order ships. NOTE: Please do not contact us about being double-charged IF you used a debit card. Your bank will drop the authorization charge from your account once we actually charge your card.
• PAYPAL: PayPal and PayPal Express Checkout now available to US customers only. ALL PAYPAL ORDERS MUST BE PLACED ONLINE. NO PAYPAL ORDERS ACCEPTED FROM CANADA, VIRGIN ISLANDS, PUERTO RICO: CREDIT CARDS ONLY! NO PAYPAL ORDERS FOR ITEMS SHIPPING OVERSIZE OR OVERWEIGHT (Some Drafting Tables and Drawing Boards).
• CHECKS: We accept checks by mail. We will process your order once the check clears. Please include a phone number and e-mail address with your order.
• PURCHASE ORDERS: See next section.

Purchase Orders

• Purchase Orders require a $100 minimum order.
• We accept Purchase Orders (PO) from approved institutions, organizations, businesses by FAX or mail.
• New accounts: FAX your credit and banking references to 877-570-1776.
• IMPORTANT! We require the following information when submitting a PO: PO number, SHIP-TO address/phone, BILL-TO address/phone, contact person with their phone number, e-mail address, FAX number, and the specific item(s) you want to order. Please use our 4-digit "Code" number for each item ordered. Failure to supply complete information could delay your order.
• By submitting a PO, you agree to pay all invoices within 30 days. If this is a problem, please contact us prior to submitting a PO.

Backorders

Pricing

Sales Tax

Shipping and Handling

• If item is oversize and/or shipped by truck, additional shipping charges may be added to your order.
• *Free shipping does not apply to orders shipped outside the continental USA, expedited orders, oversized items, or some products shipped by truck.
• Additional shipping charges may be added to orders going to Alaska, Hawaii, Canada, Puerto Rico, V.I., APO, FPO addresses. Please E-MAIL for shipping quote.
• Canadian orders are subject to Canadian customs/tax charges. We are not responsible for any Canadian customs delays or brokerage fees. Please E-MAIL for shipping quote.
• Expedited Shipping – Overnight, 2nd Day, or 3-Day shipping available for additional charge which will be added to your order. Please e-mail or call for shipping quote. Expedited orders must be received before NOON Central time. Orders placed after NOON Central time will not ship until the following day.
• Please allow up to 6 business days for your order to be processed, shipped, and delivered to the continental US. This will depend on the item(s) ordered, shipping destination, and the time of year. Please allow additional time for shipments to Alaska, Hawaii, Canada, Puerto Rico, V.I., APO, FPO addresses. Some custom cutting mat orders may require extra time.

Satisfaction Guaranteed

30-Day Return Policy

• Any missing items, defective/damaged items, or shipping damages must be reported within 7 DAYS OF ORDER RECEIPT.
• Most items have a 90-day warranty; others have the manufacturers warranty.
• NO RETURNS ON SPECIAL ORDERS or CUSTOM CUTTING MATS. If we miscut a custom mat, we will replace it. Please be sure of your dimensions when ordering custom cutting mats.
• All returns require a Return Merchandise Authorization (RMA) number. Please E-MAIL us for an RMA number. We will E-MAIL proper return instructions to you. NO RETURN WILL BE ACCEPTED OR CREDIT ISSUED WITHOUT A RMA NUMBER.
• Damaged Shipments: We insure all shipments against damage. Notify us immediately of any damage and we will file a claim with the delivery carrier.
• Products returned within 30 days receive a credit or replacement (excluding shipping and handling charges). All products must be returned in new, unused, saleable condition.
• Return shipping is the responsibility of the customer. Please use UPS or FedEx for return shipping so that your return can be tracked and traced.
• IMPORTANT! Returns must be complete, with all components, in new, unused, unopened, saleable condition, and in the original packaging to be accepted and fully credited.
• Please indicate your 5-digit order number (located on packing slip or e-mailed order confirmation) on all customer service correspondence.
• Returns are subject to a re-stocking charge (see note below).
• All product prices, specs, and availability are subject to change.