We make every effort to ensure that all items are in stock for immediate shipment; however, from time to time, some items may be temporarily out of stock or backordered from our vendors. We will notify you by E-MAIL as soon as possible of any backordered item. It is the customer's responsibility to check their e-mail for updates.
All product prices, discounts, specifications, and availability are subject to change without notice. We offer quantity discounts on most items. Please E-MAIL for quantity discount quotes.
There is no charge for sales tax except for orders shipped to Tennessee. We are required to add 9.25% sales tax to all orders shipped to Tennessee. If you are tax exempt, fax your exemption certificate to 877-570-1776.
Please click the SHIPPING TAB at the top of each Web page for complete information on our shipping policies and rates.
Please order with confidence. Customer satisfaction is our top priority. As one of the Internet's successful retailers, every transaction must result in a pleasant, convenient, and successful shopping experience. If you are not 100% satisfied with any item purchased (excluding clearance specials, special orders, and custom-cut cutting mats), you may return the item for a refund (less shipping and handling) within 30 days from the day you receive the item, no questions asked. Most items have a 90-day warranty; others have the manufacturers warranty. Please read our Return Policy section for complete information.
Information Collected and Stored Automatically
If you visit our Web site just to browse, and read pages, but do not buy any products or e-mail us for information, we gather and store certain information about your visit automatically. This information cannot and does not identify you personally.
The kind of information that is gathered automatically includes the date and time of your visit, the pages you visited, and the search engine with which you found us. We sometimes use this non-personally-identifiable information to improve our Web site design, content, and primarily to provide you with a better browsing experience.
Personal Information Collected
We collect personal information from you only if you provide it voluntarily. The type of personally-identifiable information that may be collected by us includes name, address, e-mail address, etc.. For example, you might submit your name and e-mail address to place an order or ask a question. The information you provide is not given or sold to any private organizations or private persons. It is used only to fill your orders and answer your questions.
Collection of Information by Third-Party Sites and Sponsors
Our Web site sometimes contains links to other Web sites whose privacy policies may be different to ours. Visitors should consult the other sites' privacy notices as we have no control over information that is submitted to, or collected by these third parties.
Links to Other Sites
Third-Party Web Beacons
We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.